Frequently Asked Questions

GENERAL QUESTIONS

Q: Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Q: Does your studio provide videography services?

A: Yes. To see examples of our videography services, go to our Videos tab.

Q: Have you shot at my venue before?

A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: While Lark Wedding Photography is based out of Los Angeles and Orange County, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations. Because of our frequent trips to the San Francisco Bay Area and NYC, special lower rates may apply depending on the specific circumstances.

Q: Do you provide partial day coverage?

A: We typically do not provide partial day coverage on weekends. On weekends, we only accept clients that require at least 8 hours of coverage. Weekdays we do though.

STYLE AND QUALITY QUESTIONS

Q: What is your photography style?

A: The Lark Wedding Photography team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our “Book”.

Q: My venue is very dark. How does your studio handle these situations and can I see samples?

A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.

Q: Is there a style or quality difference among the photographers?

A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed and to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

BLOG ENTRY QUESTIONS

Q: How do I get my wedding published on other wedding blogs or magazines?

A: Ask us for a list of our favorite wedding blogs and their instructions for submission.

POST PRODUCTION QUESTIONS

Q: Do you touch up all the images in our image download?

A: Yes we do. Every image we deliver is post produced with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

Q: What do you mean by “touching up” the photos?

A: “Touching up” in our studio is the same as our signature (basic) post production. See the question below for clarification.

Q: What is the difference between advanced and custom; and why are there additional costs for custom retouch?

A: Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post production.

Q: Do you shoot in JPEG, Small Raw, or Large Raw?

A: We shoot our images in Large Raw.

WEDDING DAY QUESTIONS

Q: How many hours do you suggest we set aside for wedding day photos?

A: Take a look at our Ideal Wedding Photography timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.

Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.

Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover we’re not leaving on the dot when the contracted time is up.

Q: Why do we need to charge for additional coverage?

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.

ENGAGEMENT SESSION QUESTIONS

Q: When can we expect to see our photos from our engagement session?

A: Post production for engagement sessions are completed within 6 weeks after the date of the shoot.

Q: When should we do our engagement session?

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (6 weeks) and complete your product order(s) (6 weeks).

Q: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends, but are sometimes able to make exceptions if available. We also like to shoot on weekdays because locations are typically less crowded.

Q: How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 80-120 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80+ images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 6 weeks after the date of the shoot. Ask about rush processing.

ALBUMS, PRINTS, BOOKS QUESTIONS

Q: How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.

Q: How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Q: How long does it take to get my sign-in book?

The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.

Q: What album companies do you offer?

We have accounts with most of the major printers, including Graphi Studio, Queensberry, Leather Craftsmen, Willowbook Sequoia, and Finao. After testing the durability, print quality/consistency, and cover style options, we have narrowed our printing partners to Blacksmith, Finao, and Queensberry. If you prefer the styles of any other album makers, we would be glad to accommodate your request, if possible. Additional fees may apply depending on the printer you choose.

Q: How many pages and images do we get in our wedding day album?

A: Our signature album contains 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.

Q: Can I add more pages and images to my album?

A: Each additional page can be added for additional cost and includes the design time/revisions.

Q: Do you guys provide framing services as well?

A: We do not provide framing services, however, we can provide you with recommendations on where to purchase and frame your images.

IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS

Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required.

Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without our written consent.

Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

Q: Do you provide the digital negatives after the shoot?

A: Yes we do. All of our packages come with Full Resolution image download.

Q: What if I lose my images?

A: There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us. We do delete digital negatives 6 months after each wedding.

BUSINESS INSURANCE AND IMAGE BACKUP QUESTIONS

Q: Do you back up our images? How can we ensure that our images won’t be lost?

A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the shoot, we back up on an Epson External Hard Drive after each major event throughout the day. This leaves one copy on the CF cards and creates one copy on the Epson External Hard Drive. After the shoot, we back up the CF card to a local server set up in a RAID 1 configuration. Once the images are completed, we upload the images to an offsite location and burn another copy for our archives. At any given point, there are two copies of the files.

Q: Do you have liability insurance?

A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring “Uncle Joe” (see our other post) make sure he’s covered.

MEETING POLICY QUESTIONS

Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions and review our work with them. We can also talk on the phone to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request.

Q: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager hello@larkphoto.com

Q: How do I set up an appointment to meet you in person and see some of your work?
A: Contact our studio manager at hello@larkphoto.com

PAYMENT AND TAX QUESTIONS

Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.

Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount. This does not apply to debit card. We also take PayPal and Venmo with no additional fee.

Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account.

Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel.

Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: Yes. E-mail us to learn more.

Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photography studio from paying California sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within California State Law if you would like a service only packages.